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The Sipsmith Blog

Customer Service Executive – CLOSED

January 16, 2019

Sipsmith is on the hunt for an exceedingly personable Customer Service Executive to coordinate the day to day customer experience and offer support with marketing admin. Sipsmith was started in 2009 by our founders Fairfax, Sam and Jared with a simple mission: to open the first copper pot gin distillery in London for almost 200 years, and in doing so, they set out with the vision of creating a global gin brand icon that will be around in at least 200 years. To realise their dream, they needed to pioneer a change to the law, which brought London Dry Gin and small batch distilling back to its home, London, and this subsequently kicked off the UK’s gin renaissance. Since then we’ve grown tremendously, acquiring new stills and moving premises from Hammersmith to Chiswick, West London. In January 2017 we joined forces with Beam Suntory, a company which values heritage and craftsmanship as much as we do, and now sit alongside global brands such as Maker’s Mark, Jim Beam, Laphroaig and Courvoisier. In addition, at Sipsmith we like to think we have created a great place to work where you can be creative, autonomous and have lots of fun at the same time. We believe that it’s our team here that drives our great culture that makes our business what it is (on top of our world class gin), so we work very hard to ensure that everyone in the business loves what they do and feels like part of the family. We are looking for someone for whom this resonates with and will be a great addition to the bus from the word ‘go’. The perfect candidate will be friendly, patient and super organised with the ability to spin multiple plates to keep our customer experience running smoothly with a personal touch.

Title:                Customer Service Executive

Report to:        Sam Flintham-Ward (Head of UK Marketing)

Based at:          Sipsmith Distillery, 83 Cranbrook Road, London W4 2LJ

Salary:              Competitive, with bonus + benefits


– A generally delightful person to be around: presentable, positive, energetic

– Show impeccable customer service skills, with a flair for relationships

– Supremely organised and able to manage your own time effectively

– Huge amounts of initiative in dealing with customers on an individual basis

– A highly personable team player, ready to get stuck in, who’s always up for a challenge

– Problem solving and multi-tasking across many daily work streams


What the job entails:

– Being the ‘first face’ of the company who goes above and beyond to drive the goodwill of the brand

– Responding to daily customer queries via emails, phones and face-to-face communications through all consumer engaging platforms

– Owner and guardian of the Sipsmith Distillery Tour Experience, one of most important brand assets beyond the gins themselves

– Overseeing fulfilment via third parties and suppliers to ensure that the distillery runs smoothly and efficiently

– Making sure customers have a great experience through every touch point by going the extra mile

– Support on all ad hoc marketing requests, team support, and admin

– Getting stuck into UK activity: representing Sipsmith on Distillery Tours, sampling, etc.

– Team player that will help the wider team when needed

Previous Experience and skills required

– Training or experience in a similar role is desirable

– Excel, Word, PowerPoint

– A brilliant telephone and email manner

– Extremely organised with great attention to detail

How to apply: Please send your CV to [email protected] with the subject title ‘Customer Service Executive’ and a cover letter explaining your experience and why you would be a good fit for Sipsmith.

Closing date: NOW CLOSED

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