At Sipsmith, we have always been fuelled by people, purpose and occasionally by gin. In 2009, the Sipsmith founders Fairfax, Sam and Jared set out on a mission to bring gin back to its birthplace, London: to make it the way it used to be made, as it should be made. In turn, they created a legacy for what has become a global renaissance. The Sipsmith swan, the brand’s distinctive icon now seen around the world, started as an homage to the bespoke “swan’s neck” on the gin still, which gives Sipsmith gin its distinctive flavour and smoothness.

Since then, Sipsmith has grown by leaps and bounds, we have acquired new sites, new stills, and recruited new sippers around the world. In 2017 we joined forces with the Beam-Suntory family, a company which values heritage, craftsmanship and people as highly as we do, creating incredible opportunities for our people and brand.

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

We are Sipsmith the gin that pioneered the gin renaissance, with an authentic and exciting story that supports our deliciously sippable gin and we’d love you to come help tell our story.

As our Customer Service & Distillery Tour Assistant you will play a key role as the first point of contact for all Sipsmith customers and visitors, while supporting the smooth running of the Distillery.

Exceedingly personable, organised and willing to go the extra mile, you’ll be supporting our Tours & Customer Service team by crafting deeper relationships with our Sippers, guests, staff and neighbours, sharing our brand values, passion and character with visitors through all our platforms.

What You’ll Do:

Customer Service
• Respond to customer enquiries through all of our consumer portals (Online & e-Commerce, Social, General Enquiries, Tours) via email and telephone
• Support the team in ensuring that our consumer journey on all of our platforms delivers a 5-star experience and continuously work on improving them
• Be a true ambassador for the brand and ooze your customer service skills across the business

Distillery Experiences
• Support the team in the management and delivery of the Sipsmith Distillery Tour Experience and be a host at the tour regularly (at least 1 x evening tour per week)
• Support the coordination of stock & asset management required to deliver flawless consumer tour experiences.
• Support the Customer Service team with the online tour and booking system and work with the provider when issues may occur.
• Support the Customer Service team in the effective management of third-party tour operators
• Support the delivery of the Distillery tours promotional plan.

Reception & Admin Support
• Support ad hoc marketing requests, team support and admin, as well as take part on Sipsmith activation events as required
• Maintain a helpful & responsible presence at the Sipsmith Distillery gatehouse reception area when needed.
• Ensure guests/staff sign into the site and look after waiting visitors when working from the gatehouse.

What You’ll Need:

• Customer service skills, with a flair for relationships and guest satisfaction
• Experience or training in a similar role would be an advantage
• Organised and able to manage time effectively with a huge amount of initiative
• A positive, optimistic and can-do, problem-solving attitude
• Proactive in dealing with visitors, customers and contractors on an individual basis
• A personable team player who is ready to get stuck in and is always up for a challenge, but is equally happy working by themselves
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate spinning brilliance

What We Can Offer You:

• Competitive salary and bonus potential
• Company pension scheme with 8% employer contribution.
• Flexible Working
• Private Healthcare through Vitality with access to their Employee Assistance Programme (EAP)
• Monthly free Gin!
• 25 days holiday (plus bank holidays) (pro-rata’d for term)
• Cycle-to-work scheme
• Access to financial well-being platform Bippit
• Enhanced sick pay (including two mental health days a year)
• Enhanced parental leave (6 months fully paid leave for primary caregivers and 1 month for secondary)
• Quarterly company team days and monthly social events organised by our Ministry of Fun

How To Apply

Please send your CV to ashley@sipsmith.com with the subject title ‘Customer Services & Distillery Tours Assistant’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and our completed Diversity & Inclusion monitoring form available from our website.

Closing date for applications: Monday, 7 October 2024

At Sipsmith, we have always been fuelled by people, purpose and occasionally by gin. In 2009, the Sipsmith founders Fairfax, Sam and Jared set out on a mission to bring gin back to its birthplace, London: to make it the way it used to be made, as it should be made. In turn, they created a legacy for what has become a global renaissance. The Sipsmith swan, the brand’s distinctive icon now seen around the world, started as an homage to the bespoke “swan’s neck” on the gin still, which gives Sipsmith gin its distinctive flavour and smoothness.

Since then, Sipsmith has grown by leaps and bounds, we have acquired new sites, new stills, and recruited new sippers around the world. In 2017 we joined forces with the Beam-Suntory family, a company which values heritage, craftsmanship and people as highly as we do, creating incredible opportunities for our people and brand.

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

You will be a key member of the sales team and support the Head of eCommerce in growing the channel and executing the commercial channel strategy and channel plans. You will own eSpecialist accounts such as Laithwaites and Master of Malts and the premium retailers such as John Lewis and Harvey Nichols.  This role will be tasked with delivering agreed objectives on Volume, NSV, GP, Distribution, BI and Opex, as well as brand building activation.

What You’ll Do:

• Work with UK Marketing to bring brand-building plans to life in the marketplace whilst driving sales conversion and growth
• Collaborate closely with Shopper Marketing Manager and Brand Experiences Team to align and amplify in-store execution with online
• Support and execute the eCommerce sales strategy delivered by the Head of eCommerce
• Own and manage customer P&Ls; Volume, £NSV, £GP, Distribution, BI and Opex
• Build clear business plans for investment in online media and activation
• Review marketing effectiveness of key campaigns, sharing insights on performance and optimising future plans
• Complete the key business processes: weekly & monthly performance updates, accurate demand forecasting, and annual bottom-up planning to build next FY budget
• Work cross-functionally to help deliver total business KPIs (e.g. Finance, Culture and Operations) to ensure the best possible delivery against agreed KPI’s and targets.

What You’ll Need:

• A minimum of 2 years’ sales/commercial experience within Online
• Strong self-starter and highly motivated
• Ability to forecast accurately and an attention to detail
• Entrepreneurship and an eye for new opportunities
• Well-developed written & verbal communication and presentation skills
• Strong negotiation and account management skills
• Passion for the drinks industry
• Willingness to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate-spinning brilliance

What We Can Offer You:

• Competitive salary and bonus potential
• Company pension scheme with 8% employer contribution.
• Hybrid and flexible working
• Private Healthcare through Vitality with access to their Employee Assistance Programme (EAP)
• Monthly free Gin!
• 25 days holiday (plus bank holidays)
• 2 paid volunteering days a year
• Cycle-to-work scheme
• Access to financial well-being platform Bippit
• Enhanced sick pay (including two mental health days a year)
• Enhanced parental leave (6 months fully paid leave for primary caregivers and 1 month for secondary)
• Quarterly company team days and monthly social events organised by our Ministry of Fun

How To Apply

Please send your CV to [email protected] with the subject title ‘KAM eComm’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and our completed Diversity & Inclusion monitoring form available from our website.

Closing date for applications: Monday, 16th September

At Sipsmith, we have always been fuelled by people, purpose and occasionally by gin. In 2009, the Sipsmith founders Fairfax, Sam and Jared set out on a mission to bring gin back to its birthplace, London: to make it the way it used to be made, as it should be made. In turn, they created a legacy for what has become a global renaissance. The Sipsmith swan, the brand’s distinctive icon now seen around the world, started as an homage to the bespoke “swan’s neck” on the gin still, which gives Sipsmith gin its distinctive flavour and smoothness.

Since then, Sipsmith has grown by leaps and bounds, we have acquired new sites, new stills, and recruited new sippers around the world. In 2017 we joined forces with the Beam-Suntory family, a company which values heritage, craftsmanship and people as highly as we do, creating incredible opportunities for our people and brand.

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

We are Sipsmith the gin that pioneered the gin renaissance, with an authentic and exciting story that supports our deliciously sippable gin and we’d love you to come help tell our story.

We’re on the hunt for Sipsmith Student Brand Ambassadors to join our amazing team for 2024, tackling some of London’s biggest events. You will be responsible for helping Sipsmith activate events such as Wimbledon, Big Feastival and Cocktails in the City (to name but a few!), whilst also gaining career boosting experiences supporting our Commercial and Brand teams.

This is a great opportunity for individuals wanting to build careers in Sales, Marketing and Events in the world of FMCG. you’ll experience leadership, management, and activation delivery in a truly entrepreneurial environment – not to mention picking up a few cocktail making skills along the way!

What You’ll Do:

• Work at Sipsmith events, summer festivals and Wimbledon Championships to help ensure an unforgettable brand experience for consumers
• Directly increasing sales in the On and Off trade via samplings and events
• Increase brand exposure and awareness of Sipsmith through product sampling to consumers across London City
• Drive brand engagement on social media via authentic content
• Be a credible Sipsmith expert, know our range of drinks inside out enabling you to host distillery tours and masterclasses in Chiswick (for additional pay)
• Always be a true representative of our company values, representing the brand in a premium way through everyday interactions with consumers or customers

What You’ll Need:

• Initiative, curiosity, organization- and time-management skills
• A problem-solving, can-do, and team-player attitude
• Ability to collaborate with cross-functional teams to drive strong business & team performance
• A passion for events and brand advocacy with a natural affinity for drinks brands
• An energetic, positive, and outgoing personality
• It’s great if you’re already a ginthusiast, or new to gin and wanting to become passionate about gin, especially Sipsmith!
• An immersion in student life with thorough understanding of the university, city and region, including behind-the-scenes activities and hot-spots
• Ability to manage part-time work & studies and available to work some evenings and weekends
• UK Driving Licence is preferred but not required

What We Can Offer You:

• Event experience: learning how to run an event from the logistics all the way to the delivery & customer service
• Genuine sales experience within the On and Off Trade (B2C and B2B)
• A chance to experience a company environment, working alongside a passionate and empowered team of experts
• A gem on your CV demonstrating your time management, independent working, relationship building skills and creativity
• Monthly gin allowance of 1 bottle of any Sipsmith gin, when all tasks have been completed. 
• 4 discounted distillery tour tickets for family and friends
• Awards for engaged, enthusiastic and results-driven SBAs and teams
• 25% discount on orders from the Sipsmith website for family and friends
• …and all the fun that goes with it!

How To Apply

Please send your CV to jamiem@sipsmith.com with the subject title ‘Student Brand Ambassador 2024’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and our completed Diversity & Inclusion monitoring form available from our website.

Closing date for applications: Friday, 9th Feb 2024