In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

Title:	Midweight Designer
Location:	We work flexibly. This role may require you to work from our home, the Distillery, 83 Cranbrook Road, London, W4 2LJ, from time to time.
Reports to:	Creative Lead
Salary:	Competitive, with bonus + benefits

We’re on the hunt for a creative, organised, and dynamic Midweight Designer to join our in-house team. With substantial experience under your belt, you’ll work to deliver all things design and content creation to meet our growing needs.

This is a very exciting time to join the creative team at Sipsmith as we are undergoing a rebrand with plans to roll it out from early Jan. Currently in our growth we have ambitious commercial plans, exciting partnerships and bags of opportunity for growth and development alongside our passionate team (and our fantastic gin!). 

We are looking for someone with plate-spinning brilliance who can help ensure brand consistency across a wide variety of projects, with a resilient nature to thrive in a fast-paced environment. Above all, we want a true creative who lives and breathes design. 

What you’ll do

• Deliver ideas and concepts that combine a creative and strategic understanding
• Create and adapt marketing and sales collateral, from packaging, menus, POS and incentives
• Deliver brand and identity projects from concept through to final execution
• Work closely with the digital team in the creation of engaging content for online, social and email
• Support the events team with materials to optimise the experience and brand awareness
• Collaborate on photoshoots at all stages, from planning and sourcing of props to photography and editing of photos
• Give creative direction and communicate productively with management and stakeholders 
• Clearly and professionally pitch creative ideas by creating engaging presentations

What You’ll Need

• Relevant design experience either in house or in an agency
• Knowledge of traditional print methods as well as a digital mindset
• Good communication skills with the confidence to manage stakeholders
• A good understanding of Adobe Creative Suite: InDesign, Photoshop, Illustrator
• An ability to use After Effects would be advantageous but not essential
• Photography and shoot organisation experience
• An eye for detail, with solid craftsmanship and technical understanding
• A positive, proactive, can-do attitude and a true team player
• Happy to get stuck in to both big thinking creative to art working and small daily requests
• Awareness of current design trends and new ways of working

How To Apply

Please send your pdf portfolio and/or website link, together with your CV, to [email protected] with the subject title ‘Midweight Designer’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and a completed Diversity & Inclusion monitoring form.

Closing date for applications: Wednesday 1st December 2021

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

Title:	Digital Marketing Manager
Location:	We work flexibly. This role needs to regularly work from our home, The Distillery, 83 Cranbrook Road, London W4 2LJ
Reports to:	Head of Digital, Content and Design
Salary:	Competitive, with bonus + benefits

As we continue to widen our digital presence across the world, this is an exciting opportunity to champion the implementation of our global digital marketing strategy as part of our Digital & Creative team. Alongside managing our digital platforms, you’ll have real ownership to lead projects to help us forge closer relationships with our Sippers.

You will be working across multiple channels and departments, (wearing a variety of metaphorical hats!) and hands-on tasks will come in thick and fast. The distillery team works like a family with everyone getting stuck in, so experience of working across different functions (e.g. sales, marketing, design, finance), a can-do attitude and willingness to get involved in everything gin will stand you in good stead.

What you’ll do

• Global Social & Digital Lead – the global team is the central hub for digital and social strategy. This role will involve collaborating with international teams and the Beam Suntory digital hub to formulate social and digital strategies, and then create tactical toolkits for local markets to implement.  
• Managing our paid content distribution: The Digital Manager is responsible for implementing our paid social strategy for Sipsmith UK, working alongside an agency to ensure we are meeting all of our brand building objectives and that the right piece of content is seen by the right consumer.  
• Working alongside our UK Head of Ecommerce to create and implement digital plans to support our ecommerce and sales channels, both third party and D2C. 
• Managing our Digital Marketing Exec and ensuring a joined-up approach to digital by supporting their plans for SEO, Paid Search, Web Management, Email Marketing 
• Supporting the US market as a priority and assisting the local market team with their digital plans to build the brand and fledgling ecommerce strategy  
• Planning, writing, and scheduling all posts across our social media channels in the UK and global markets where appropriate 
• Work closely with the PR global team to lead the global online Earned Media strategy. Advising markets on local paid and earned influencer campaigns and well as executing the UK strategy by retaining relationships with our database of 100+ Sipsmith VIPs 
• Completing monthly in-depth analytics report on performance and updating the wider team with a strong understanding of the power of ROI in the digital world. 
• Accountable for developing core digital assets for social, web and e-commerce activations ready to be localised and optimised by market 
• Planning content production and shoots, working with both agencies, freelance and our in-house creative teams  
• Collaborating with the creative team and agency partners to ideate industry-leading content for our digital channels.  
• Owner of the global content calendar, and coordination between creative and market trade teams for supporting the right product at the right time 
• Write copy for our digital and social channels  
• Create world-beating content to include in toolkits to support our global businesses 

What You’ll Need

• You’ll be a social media superstar with paid media experience 
• A strong understanding of content distribution strategy  
• A data whiz with a strong analytical ability 
• Ability to interpret the brand’s tone of voice and creative eye
• Both a creative and strategic thinker
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate-spinning brilliance 

How To Apply

Please send your CV to [email protected] with the subject title ‘Digital Marketing Manager’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith, along with our completed Diversity & Inclusion monitoring form.

Closing date for applications: 7 November 2021

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation and encourage applicants from a wide range of backgrounds to apply for our opportunities.

Title:	Assistant Distiller
Reports to:	Distillery Manager
Location:	The Distillery, 83 Cranbrook Road, London, W4 2LJ
Salary:	Competitive, with bonus + benefits

We are looking for someone to join our Distilling team and help us craft our range of award-winning gins. This is a fantastic opportunity to build your skills and experience, honing your craft in Distilling while working on spirits of uncompromising quality.

If you’re excited about building your career in the world of craft gin, and you have an appetite for learning and a passion for things well made, we want to hear from you.

What you’ll do

• Run and maintain our three beautiful stills to a very high standard
• Load and unload vehicles
• Record legislative data for HMRC on a shift-by-shift basis
• Record quality results and technical data from distillation runs
• Ensure health & safety rules and procedures are adhered to at all times on site

What You’ll Need

• A background in science or engineering (a degree is preferable but not mandatory)
• Excellent computer and numeracy, Excel etc.
• Strong organisational and communication skills
• Attention to detail
• Be practical, calm under pressure, and eager to learn
• Warm and approachable
• Experience working at a distillery/brewery/winery or in quality control would be a huge benefit
• Forklift truck licence desired, but not essential

How to apply

Please send your CV to [email protected] with the subject title ‘Assistant Distiller’ and a cover letter explaining your experience and why you are a good fit for Sipsmith, along with a completed Diversity & Inclusion monitoring form.

Closing date for applications: Sunday 31st October

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

Title:	Brand Executive
Location:	We work flexibly. This role will need to regularly work from our home, The Distillery, 83 Cranbrook Road, London W4 2LJ
Reports to:	Brand Experiences Manager and Senior Global PR/Partnerships Manager
Salary:	Competitive, with bonus + benefits

We are looking for a versatile Swan to support across Marketing, Brand Activation and PR & Partnerships, helping us to reach more sippers wherever they choose to sip. This is a great opportunity to build your experience with a premium and distinctive brand, across the whole Marketing function with bags of ownership, responsibility, and plenty of our world class gin!

What you’ll do

UK PR Support  

With close support from the Senior Global PR and Partnerships Manager, you will be the first point of contact for our UK PR Agency and media, managing:

• Day-to-day UK press enquiries – support with media requests, from digital assets, to physical samples.   
• Support hosting media and influencer events, distillery tour visits and virtual deskside meets/interviews.  
• Collaborate with wider marketing team to guide launches, events & campaigns to the best place for landing scaled and distinctive earned media.   
• Lead in creating and delivering brand aligned press packs, in a sustainable but premium way 
• Think about how we utilise all our assets to drive great media engagement and opportunities (from the innovative genius of the Sipping Society to the incredible talent of our Distillers).  
• Help land key needle-moving opportunities, from sharing what competitors/best in class brands are up to in the PR space, to suggesting new hooks/stunt ideas to drive earned media based on macro context.   
• Keep coverage decks and media quotes live and ready to share with wider business

UK Brand Partnerships 

With close support from the Senior Global PR and Partnerships Manager, you will work together to ensure we are continually connecting and connected to like-minded brands. 

• Filter and respond to incoming brand partnership requests, sifting out the needle moving and strategically aligned opportunities.   
• Continue to nurture existing relationships and find key moments to collaborate, to amplify and drive scaled traffic of key activities on our digital and social platforms.   
• Build new relationships with aligned brands, to drive scale behind our earned media initiatives and drive traffic to Sipsmith during our key campaigns and pulse moments  

UK Brand Experiences

Working with the Brand Experience Manager you will be responsible for all consumer touchpoints across the business to ensure that Sipsmith delivers pioneering & market leading consumer events & activations.  

Execute Brand Activation strategy leveraging key sipping moments and occasions to deliver long lasting, memorable Brand Experiences. 

• Co-own the Distillery Tour experience with the Brand Experiences team in line with Business Strategy delivering an elevated experience which is adapting with the times & brand leading. 
• Execute Wimbledon experiential activation, on-site & manage day to day during the Championships and build out learnings for future Championships. 
• Live Event Management across all Brand Experience lead events from strategy & planning to logistics & operations 
• Innovation Brand Activation & Experience executing the launches, developing consumer experiences  
• Respond to all live event enquiries which come through to sipsmith.com  
• Own all asset management for Brand Experiences from the Gin Cabs and all stored assets  
• Support Customer Service team to ensure we are always delivering a 5-star experience during extremely busy periods (Christmas) sick days and holidays – email & phone support  
• Support all consumer-led events across the trade to ensure that the consumer is always at the forefront of our mind and that the experience is executed to a high standard i.e. Zestival, Gin Shop and Wimbledon.  

What You’ll Need

• Experience of working in a marketing or administrative role
• Knowledge or understanding of Brand Marketing
• Understanding of delivering and executing quality customer experiences
• Can-do, positive, hard-working attitude 
• Great initiative and an abundance of creativity 
• Plate-spinning brilliance 
• Problem-solving positivity
• Demonstrated success with building strong relationships with clients and internal stakeholders
• Good I.T. skills (Outlook, Excel, Word and PowerPoint) 
• Sparkling clean driving license 
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith 

How To Apply

Please send your CV to [email protected] with the subject title ‘Brand Executive’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith, along with our completed Diversity & Inclusion monitoring form.

Closing date for applications: Sunday 24th October 2021

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

Title:	Finance Assistant
Location:	We work flexibly. This role does need to regularly work from our home, The Distillery, 83 Cranbrook Road, London W4 2LJ
Reports to:	Finance Controller
Salary:	Competitive, with bonus + benefits

We are looking for someone with experience in AP/AR who possesses a can-do attitude to support our Finance team, and to help us in our mission to be the best gin in the world and the best gin for the world. This is a great opportunity to build your financial skills & experience with an exciting, growing, and quality-focused brand in the world of spirits.

The successful candidate will be a key member of our supporting cast. The distillery team is tight-knit and so the role demands someone with a positive attitude and ability to work cross-functionally. We need someone who is superbly organised, methodical, and who will always exhibit the highest level of honesty and integrity in handling sensitive information.

Experience of working with Sage and Microsoft applications, particularly Excel, are considered desirable.

What you’ll do

• Process Accounts Payable, including weekly pay-runs and supplier reconciliations
• Manage Accounts Receivable process, including resolving invoice queries, customer statements, and debt chasing
• Sage input and maintenance for Accounts Receivable and Payable
• Provide month-end and maintenance support to the wider finance and supply chain teams
• Manage the expense process, ensuring the timely and accurate upload of data to Sicon
• Provide internal support on the PO platform
• Bank account input and maintenance
• Assist on Treasury with cashflow management
• Answer ad hoc queries

What You’ll Need

• Ability and confidence to work in a fast-paced environment
• Proficiency with Excel
• Knowledge of Sage and Sicon would be advantageous
• Strong organisational and time-management skills; able to juggle multiple tasks and prioritise workload
• Solutions-focused mindset; able to identify potential efficiencies and suggest improvements for best practice
• 1 year’s experience working in a finance team

How To Apply

Please send your CV to [email protected] with the subject title ‘Finance Assistant’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith, along with our completed Diversity & Inclusion monitoring form.

Closing date for applications: Sunday 17th October 2021

In May 2021, we proudly became a B Corporation™ certified business and in turn articulated our long-term sustainability strategy of “Crafting a Better Future”, setting in motion a sense of purpose beyond profit in all that we do.

Meaningful change requires a great deal of hard paddling under the surface. We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin). Our company values are the foundation of everything we do, and we work hard to ensure that everyone in the business loves what they do.

We like to think that we have created an incredible place to work: where you can be creative, autonomous, work with purpose and have fun at the same time. We’d love for you to come and join us.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation, encouraging applicants from all backgrounds to apply for our opportunities.

Title:	UK Brand Manager
Location:	We work flexibly. This role will need to regularly work from the Distillery, 83 Cranbrook Road, London, W4 2LJ
Reports to:	Senior Brand Manager
Salary:	Competitive, with bonus + benefits

As a Sipsmith Brand Manager your goal will be to drive brand power and business growth through distinctive campaigns and innovation launches. Working closely with the Sales team to provide demand generating activations across in store, online and within on trade, you will help us in our mission to recruit sippers wider and faster across the UK.

eCommerce has become an increasingly important part of our business. We are looking for someone with previous experience in driving eCommerce growth, particularly on Amazon and traditional eRetailers, and a proven track record delivering market leading brand activations across all platforms, but digital channels in particular.

This is a great opportunity to join Sipsmith at an exciting time in our growth as we head into our busiest time of year with ambitious commercial plans, exciting partnerships and bags of opportunity for growth and development alongside our passionate team and our fantastic gin!

What you’ll do

• Lead the digital strategy within the UK marketing team, working closely with the Head of eCommerce, global content team and UK Social Media Manager to ensure the digital strategy supports our commercial eCommerce objectives and the content is created to deliver this
• Own our UK Direct to Consumer channel, leading the UK strategy and execution, working closely with the global digital team to ensure the website supports DTC, overseeing the day to day execution including managing external agencies across fulfilment and gifting
• Utilise strong understanding of commercial brand management, translating brand strategy and annual plans into best in class launch plans for innovation & key consumer activations
• Data interpretation: reporting of brand performance and competitor analysis, developing consumer insights & recommendations with measurable actions, leading all online digital and eCommerce data
• Inspire & manage relationships with in-house cross-functional teams to develop measurable growth plans that drive equity and improve brand health funnel
• Collaborate with Global & International marketing team to ensure all creative assets produced are in line with activation plans
• Marketing effectiveness: ownership on setting clear business and marketing KPI’s, with live tracking, action planning, and post launch audits to share best practice across the Sipsmith world, and facilitate continuous optimisation
• Support Senior Brand Manager on creation of strategic brand plans, reviewing key growth levers, past performance, and future opportunities / risks to drive business growth ambition, owning all input on eCommerce and digital
• Work hand in hand with the Shopper Marketing Manager to deliver impactful, integrated execution in store and in the on trade and ensure they are aligned with online activations

What You’ll Need

• Be a brand marketing expert, with at least 5yrs previous experience of both brand building and brand activation, with a focus on digital and eCommerce execution on e-retailers
• Experience in leading and growing a Direct to Consumer channel, preferably with FMCG
• A passion for digital marketing and a strong understanding of how to thread digital through all brand plans
• A creative and entrepreneurial flair, with an active curiosity into how competitors and Sipsmith can bring the brand story to life
• Skill breadth and proven track record of leading integrated marketing comm’s, understanding brand strategy and driving in market results
• Commercially aware, with prior P&L ownership and knowledge of key levers to drive performance
• Budget management capability; able to lead investment recommendations with clear channel strategy to hit overall business objectives
• Deep understanding of consumer needs and purchase touch points
• Experience working with market data, using insights to inform strategy and execution ideas
• Ability to build quality relationships with key internal stakeholders and external customers, inspiring them with programs that will deliver effective growth
• Strong influencing skills
• Able to manage multiple projects across tight timelines
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate spinning brilliance

How To Apply

Please send your CV to [email protected] with the subject title ‘UK Brand Manager’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith, along with our completed Diversity & Inclusion monitoring form.

Closing date for applications: Wednesday 29th September 2021

We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin), so we work hard to ensure that everyone in the business loves what they do. We are looking for someone for whom this resonates.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation and encourage applicants from a wide range of backgrounds to apply for our opportunities.

Title:	Senior Key Account Manager: Ecommerce
Term:	Full time, permanent
Reports to:	Head of Ecomm
Salary:	Competitive, with bonus + benefits

As a key member of our new Digital Hub, you will work with the Head of Ecomm to grow the Ecomm Channel, executing the commercial channel strategy and channel plans.

This is a great opportunity to develop your commercial experience in this growing channel with bags of ownership,  leading one our most significant accounts in this area, Amazon, and  other online accounts such as Laithwaites, Master of Malts and exciting emerging quick commerce businesses such as Weezy.

If you’re excited about growing our delicious gin in this high growth channel and joining a brand committed to Crafting a Better Future, we’d love to hear from you.

What you’ll do

• A key stakeholder within the Digital Hub workstream, working in close collaboration with Global and UK Marketing to bring brand building plans to life in the marketplace whilst driving sales conversion and growth 
• Support and execute the Ecomm sales strategy delivered by the Head of Ecomm
• Own and manage the Amazon and Other Online P&L; Volume, £NSV, £GP, Distribution, BI and Opex.
• Manage Amazon and Other Online; building and developing the relationships and managing their annual plans. Lead annual Joint Business Plan (JBP) negotiations with your key accounts.
• Ensure effective & total account management of Amazon to maximise profitability, utilising knowledge and understanding of their business e.g. through effective PQV/PPV & chargeback management, identifying digital shelf gaps, spotting and capitalizing on new opportunities.
• Develop, own & implement the overall strategy for Amazon to win in this channel & help Sipsmith reach more Sippers wherever they shop from
• Build clear business plans for investment in SEO and activation
• Review marketing effectiveness of all campaigns, sharing insights on performance and optimising future plans
• Complete key business processes:
  – Weekly & monthly performance updates
  – Accurate demand forecasting
  – Support annual bottom up planning to build budget next FY
• Work cross-functionally to help deliver total business KPIs, such as: Finance, Culture and Operations to ensure the best possible delivery against agreed KPI’s and targets.
• Provide wider commercial insight to the business in order to contribute to the medium-term plan.

What You’ll Need

• A minimum of 4 years sales/commercial experience within Online
• Strong self-starter and highly motivated
• A strong ability to forecast accurately and an attention to detail
• Entrepreneurship and an eye for new opportunities
• Well-developed written & verbal communication, presentation skills
• Highly developed negotiation and account management skills
• Passion for the drinks industry
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate spinning brilliance

How To Apply

Please send your CV to [email protected] with the subject title ‘SKAM: Ecomm’ alongside a cover letter explaining your experience and why you are a good fit for Sipsmith, along with our completed Diversity & Inclusion monitoring form.

Closing date for applications: Sunday 31 October 2021

We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin), so we work hard to ensure that everyone in the business loves what they do. We are looking for someone for whom this resonates.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation and encourage applicants from a wide range of backgrounds to apply for our opportunities.

Title	Distillery Operations Support
Term	Full time, fixed-term role until 31 December 2021
Reports to	Brand Activation Manager
Location	The Distillery, 83 Cranbrook Road, London, W4 2LJ
Salary	Competitive + benefits

As Distillery Operations Support you will play a key role in ensuring the smooth operations of the business day to day management. You will ensure that our Gin is safely distributed into the right hands so we can maximise sales distribution, consumer expectations & customer satisfaction.

This is a great opportunity to gain a deeper understanding of marketing, customer experience & Distillery Operations in the Spirits industry in a hands-on role. You’ll work with a growing, quality led brand, and build on your knowledge and experience to support you growing your career in FMCG and the drinks sector.

What you’ll do

Marketing Operations

• Lead all Marketing Operations from the Distillery, from daily ad hoc requests to Brand Experiences
• Support Sip Soc operations alongside Supply Chain Team
• Coordinate all returns via Ecommerce, Sipping Society and NOTHS
• Stock management of Distillery Sipping Society assets
• Support all Brand Activations and Experiences to ensure assets are delivered on time
• Logistical support for Content and Design Team for photoshoots

Not On The High Street Fulfilment

• Manage Not On The High Street fulfilment through their online portal 
• Fulfilment of all orders sent out from The Distillery
• Management of products stock in the Distillery & liaising with Supply Chain to ensure stock is replenished
• Complete all Not On The High Street Customer Service enquiries to ensure all customers are receiving the 5-star Sipsmith Customer Experience

Distillery Business Support

• Manage all Distillery requests from the wider Team to maintain a smooth running of the business
• Fulfil all ad hoc requests for Distillery send-outs
• Manage distribution of bottle stock from the Distillery (Staff stock, Samples for Trade and Marketing Team and stock to small accounts)
• Manage the vehicles and delivery log and coordinate all deliveries, pick-ups, and couriers through the correct Sipsmith team member, handling all relevant paperwork
• Weekly stock take and order of bottles, products and packaging materials
• Fulfilment of international shipments
• Manage and distribute Distillery incoming post for staff working outside of the Distillery
• Collaborate with the Minister of Ginterior to deliver a 5-star experience at the distillery by maintaining a friendly, clean and safe environment
• Ensure compliance with Health & Safety across the site, from team members and visitors
• Work with supply chain to manage Distillery stock count and orders

What you’ll need

• Customer service skills, with a flair for relationships and ability to work with multiple stakeholders with different requirements
• Organised and able to manage time effectively
• A positive, optimistic and can-do, problem-solving attitude 
• Positively proactive in dealing with visitors, customers, contractors and the Sipsmith team on an individual basis
• A personable team player who is ready to get stuck in and is always up for a challenge, but is equally happy working by themselves 
• Comfortable working on tasks that require manual handling and some heavy lifting
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate spinning brilliance

Please note this role does require working from the Distillery for at least 3 days per week.

How to apply

Please send your CV to [email protected] with the subject title ‘Distillery Operations Support’ and a cover letter explaining your experience, along with a completed Diversity & Inclusion monitoring form.

Closing date for applications: Sunday 15th August 2021

We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin), so we work hard to ensure that everyone in the business loves what they do. We are looking for someone for whom this resonates.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation and encourage applicants from a wide range of backgrounds to apply for our opportunities.

Title:	Customer Service & Distillery Tour Executive
Reports to:	Brand Activation Manager
Location:	The Distillery, 83 Cranbrook Road, London, W4 2LJ
Salary:	Competitive, with bonus + benefits

As our Customer Service & Distillery Tour Executive, you will play a key role in leading all our customer service with customers from all of our communication channels. This is a key role in managing Sipsmith’s reputation ensuring that we deliver a 5 star experience at all times from our Customer Service channels & Distillery Tour Experiences.

Personable, organised and willing to go the extra mile, you will be the face and voice of the Distillery as the ultimate Sipsmithian Host. You’ll be supporting us by crafting deeper relationships with our Sippers, guests, staff and neighbours, sharing our brand values, passion and character with visitors from the moment they arrive to the moment they leave.

We will support you with development and training, as well as immersing you in to everything Sipsmith; our gin, our Distillery and a brilliant opportunity to build your career in FMCG.

What you’ll do

Customer Service

• Respond to all customer enquiries through all of our consumer portals (Online & e-Commerce, Social, General Enquiries, Tours) via email and telephone within our 24-hour response service time
• Ensure that our consumer journey on all of our platforms delivers a 5-star experience and continuously work on improving them
• Provide an excellent 5-star consumer experience at every touchpoint ensuring that all customers leave feeling you have gone the extra mile, encouraging them to be a Sipsmith sipper for life
• Be a true ambassador for the brand and ooze your customer service skills across the business
• Process e-Commerce & Sipping Society (monthly subscription service) returns, manage all correspondence with the fulfilment company, and sort re-deliveries

Distillery Experiences

• Owner and guardian of the Sipsmith Distillery Tour Experience – one of our most important brand assets beyond the gins themselves
• Coordinate stock & asset management required to deliver a flawless consumer tour experience
• Organise and inspire the Distillery Team to deliver a 5-star consumer experience and support new members of staff in training to become fantastic Sipsmithian hosts
• Manage the online tour system and work with the provider when issues may occur
• Book consumers onto tours via emails and telephone and post out all vouchers required
• Work and own relationships between third-party tour operators to ensure they are delivering a great consumer experience on our behalf whilst ensuring that their sales are hitting our targets
• Support the on & off trade sales teams with Distillery Tours during the day and ensuring they operate smoothly during operating hours
• Get stuck into UK activity: Represent Sipsmith at Distillery Tours, Sampling etc.

Direct to Consumer e-Commerce

• Stock Management: Manage stock levels using WooCommerce and MintSoft and take necessary action to ensure nothing goes out of stock
• Gifting: Support the Direct To Consumer (DTC) lead on the gifting strategy, inputting customer service insights and then work directly with suppliers to source & create the products
• Inventory: Manage DTC stock inventory and support DTC lead with plans to sell stock
• COGs and stock info: Create and manage a catalogue of all stock information
• Sustainability: Support DTC lead on looking to continuously improve the sustainability of packaging and other areas of DTC
• Printed assets: Manage replenishment and brief in amends to update of printed assets
• Coupon codes: Raise monthly and ad hoc coupon codes, support on staff stock via DTC and track costs to be billed each month
• Fulfilment company relationship: Manage the relationship with our fulfilment agency including liaising on warehouse training, couriers, costs, packaging, stock, quality checks and more
• Website front-end: Work with our Digital Exec to manage the creation of product photography, add products to the shop page and update the website inline with any promotions, campaign activations etc.
• Website back end: Manage website functionality to execute DTC strategy provided by DTC lead and work with our Digital Exec and website agency to fix any issues and to make continuous improvements.

What You’ll Need

• Impeccable customer service skills, with a flair for relationships and guest satisfaction 
• Supremely organised and able to manage time effectively with a huge amount of initiative
• A positive, optimistic and can-do, problem-solving attitude 
• Positively proactive in dealing with visitors, customers and contractors on an individual basis
• A personable team player who is ready to get stuck in and is always up for a challenge, but is equally happy working by themselves 
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate spinning brilliance

How to apply

Please send your CV to [email protected] with the subject title ‘Customer Service Executive’ and a cover letter explaining your experience and how you would become the ultimate Sipsmithian host, along with a completed Diversity & Inclusion monitoring form.

Closing date for applications: Sunday 15th August

We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin), so we work hard to ensure that everyone in the business loves what they do. We are looking for someone for whom this resonates.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation and encourage applicants from a wide range of backgrounds to apply for our opportunities.

Title:	Activation Key Account Manager
Reports to:	Trade & Shopper Marketing Manager
Location:	The Distillery, 83 Cranbrook Road, London, W4 2LJ
Salary:	Competitive, with bonus + benefits

As Activation Key Account Manager you’ll be responsible for driving business growth through distinctive brand campaigns, helping convert shoppers at point of purchase. This will be through amplification and execution of the brand team marketing plans within On Trade, Off Trade, and Online.

You will be the face of the Sipsmith brand to our key retail and On Trade customers, supporting the Sales teams with the successful deployment of shopper marketing plans that meet their customer and shopper needs.

This is a great opportunity working cross-functionally across both Marketing and Sales to build on your commercial experience, support our growth and help us reach more sippers across the U.K.

What you’ll do

• Commercial management of independent retailers, building relationships with buyers, managing the financials, and seeking out future opportunities for product listings and activations to elevate the brand.
• Lead briefing and creation of brand initiative style guides with design team, to ensure consistency of messaging and imagery.
• Translate customer and shopper insights into creative, impactful activation ideas which can be implemented across multiple channels.
• Deliver executions which reflect the shopper needs and are strategically tailored across the path to purchase, working with external retail media teams.
• Be the expert on competitor activations and sharing best practice from the wider FMCG industry.
• Working with the Senior Trade and Shopper Marketing Manager with the management of spend for both off trade and on trade activations, ensuring projects are delivering a ROI.
• Assisting on the execution of on trade activations, ensure successful delivery of all POS on time and in full – working with external fulfillment agency.
• Ensure all POS delivered is impactful, distinctive to Sipsmith, and has a clear call to action for the shopper to drive increased sales.
• Manage key relationship with POS fulfillment supplier and be sales team point of contact for all queries.
• Be the point of contact for all off trade data enquiries, generating insight to help build relevant stories for the sales team.
• Work with Sustainability team to develop how our shopper marketing plans can be more in line with our B-Corp status, exploring solutions that are kinder to our planet.

What You’ll Need

• Commercial experience in sales and shopper marketing knowledge, preferably with experience activating within the BWS industry.
• Budget management capability; able to lead investment recommendations with clear channel strategy to hit overall business objectives.
• Commercially aware yet brand-centric, innovative, and creative with a passion for quality execution.
• Understanding of shopper needs and purchase touch points.
• Experience working with market data, using insights to inform strategy and execution ideas.
• Ability to build quality relationships with key internal stakeholders and external customers, inspiring them with shopper plans that will deliver effective growth.
• Influencing skills and ability to create and lead external presentations.
• Able to manage multiple projects across different customers and retail partners with tight timelines.
• Curiosity, externally oriented, and passionate to lead & execute category leading ideas.
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith.
• Plate-spinning brilliance.

Please send your CV to [email protected] with the subject title ‘Activation KAM’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and our completed Diversity & Inclusion monitoring form.

Closing date for applications: Sunday 15th August 2021.

We believe it’s our team here that drives our great culture, that makes our business what it is (on top of our world class gin), so we work hard to ensure that everyone in the business loves what they do. We are looking for someone for whom this resonates.

Sipsmith is committed to building a culturally diverse, equitable and inclusive organisation and encourage applicants from a wide range of backgrounds to apply for our opportunities.

Title	South West Brand Ambassador
Term	Freelance role
Pay rate	Competitive pay rate based on each piece of work completed

We are looking for a freelance Brand Ambassador to support our mission to bring Sipsmith to our sippers in the South West of England.

If you have a passion for great gin and the hospitality industry, this is a fantastic opportunity with bags of flexibility, to build on your experience while representing a quality led premium gin brand.

What you’ll do

• Work closely with the National Account Manager (Brewers, Leased, and Tenanted) to drive sales and visibility within the St Austell tenanted estate through monthly sales drives
• Generate Sipsmith brand awareness and site-level relationships
• Seek out activation and volume-driving opportunities within the St Austell Estate
• Assist in rolling out regional brand activation plans
• Organise and host staff trainings and gin masterclasses in St Austell Pubs

What you’ll need

• Some experience in hospitality (St Austell-related experience will be a bonus) and keen interest to develop in the spirits industry
• An educated palate for great gin
• Preferably based in Cornwall or Devon
• Motivated self-starter
• Entrepreneurship and an eye for new opportunities
• Well-developed written & verbal communication and presentation skills
• Happy to get ‘hands dirty’ and get involved in all that is going on at Sipsmith
• Plate-spinning brilliance
• Valid UK Driving Licence

How to apply

Please send your CV to [email protected]  with the subject title ‘‘South West Brand Ambassador’, alongside a cover letter explaining your experience and why you are a good fit for Sipsmith and a completed Diversity & Inclusion monitoring form available from our website.

Closing date for applications: Sunday 1st August 2021

Due to the evolving situation around Covid-19 in the U.K we are currently completing all interviews virtually via video conferencing. If you require any adjustments in the interview process, please let Ashley know when you apply.